Refund Policy
Last updated: [date of publication]
Your money back, for 30 days, no questions asked. If Capture isn’t right for you, we refund any payment within 30 days of it.
What is refunded
- Every payment: the months of the introductory offer, every monthly fee and every annual fee, each within 30 days of the day of payment.
- The full amount, including VAT, to the payment method you used. How quickly the money arrives depends on your bank or payment provider.
- No reason needed. We’d still be glad to hear what was missing.
How to ask for a refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and processes the refund. You have two ways:
- Through Paddle: via the link in your payment confirmation, or at paddle.net, where you can find your order with your e-mail address.
- Through us: by e-mail to hello@sourcenet.io, from the e-mail address you ordered with. We arrange the refund with Paddle.
What happens next
- The subscription ends with the refund.
- Your data is kept. The workspace is archived and stays readable for everyone who had access, with all evidence and the change log.
- You can come back at any time: an administrator of the workspace reactivates it with a new subscription. The introductory offer does not apply a second time.
After 30 days
We don’t refund later payments. You can cancel the subscription at any time with effect from the end of the current billing period, and keep using Capture until then. Your statutory rights and the refunds under our Terms and Conditions, for example when switching to another provider, are not affected.
Questions? Write to us at hello@sourcenet.io.
sourcenet.io UG (haftungsbeschränkt), Paul-Klee-Str. 14, 40822 Mettmann, Germany
This English version is provided for your information; the German version is binding.